Daily Marketing Ace

Benefits of a Help Desk for Customer Service Outsourcing

Implementing a help desk system takes some organization and time, but will save you lots of time down the road.

Separate Departments
Allows for outsourcing different types of requests to various assistants.

Ability to Save Responses
Create replies to repeat questions and problems.

Anyone Can Easily Step In
In case of an emergency, it’s easy for someone to take over while you are out.

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This entry was written by Alice Seba, posted on March 28, 2008 at 9:00 am, filed under Best Of, Internet Marketing Tips, outsourcing. Bookmark the permalink. Follow any comments here with the RSS feed for this post. Post a comment or leave a trackback: Trackback URL.

Don Morris

Posted March 29, 2008 at 9:12 pm | Permalink

My help desk software has worked out well for me; I have a department for each language $7 Secrets is produced in, so the translator (who is the exclusive seller of the report in that language) can provide the support.

I’m using Maian Support, a free system. I was concerned at first that it was strictly web-based (no filing of tickets or replies by e-mail), but after six months I’ve found it works just fine.
admin

Posted April 1, 2008 at 3:53 am | Permalink

Hi Don, nice to hear from you. I’m thinking of giving Maian a try for a help desk here on DMA. Sounds like you have a brilliant solution to selling reports in multiple languages!